Key Topics Every Aspiring IT Support Engineer Should Master
Are you preparing for a role in IT Support? Here's a breakdown of the core topics every IT Support Engineer should know to excel in the field:
✅ Operating Systems – Windows, Linux basics, installation & troubleshooting
✅ Networking Fundamentals – IP, DNS, DHCP, VPN, Subnetting, and troubleshooting
✅ Hardware Support – Desktop/laptop components, printers, peripherals
✅ Software Support – Microsoft Office, email clients, web browsers
✅ Active Directory – User management, permissions, Group Policies
✅ Remote Tools – TeamViewer, AnyDesk, Remote Desktop
✅ System Backup & Imaging – Tools and techniques for recovery
✅ IT Ticketing Systems – ServiceNow, Jira, or Freshdesk knowledge
✅ Basic Cybersecurity – Safe practices, phishing awareness, endpoint protection
✅ Soft Skills – Communication, documentation, user support mindset
🔁 Whether you're just starting or strengthening your foundation, these areas are critical for success.
💡 I'm currently focusing on these topics to sharpen my skills and land a role in IT support or networking. If you're on the same journey, let’s connect and grow together!
✅ Operating Systems – Windows, Linux basics, installation & troubleshooting
✅ Networking Fundamentals – IP, DNS, DHCP, VPN, Subnetting, and troubleshooting
✅ Hardware Support – Desktop/laptop components, printers, peripherals
✅ Software Support – Microsoft Office, email clients, web browsers
✅ Active Directory – User management, permissions, Group Policies
✅ Remote Tools – TeamViewer, AnyDesk, Remote Desktop
✅ System Backup & Imaging – Tools and techniques for recovery
✅ IT Ticketing Systems – ServiceNow, Jira, or Freshdesk knowledge
✅ Basic Cybersecurity – Safe practices, phishing awareness, endpoint protection
✅ Soft Skills – Communication, documentation, user support mindset
🔁 Whether you're just starting or strengthening your foundation, these areas are critical for success.
💡 I'm currently focusing on these topics to sharpen my skills and land a role in IT support or networking. If you're on the same journey, let’s connect and grow together!